Reservation was set online for 5:30. Got off work early to head over to get the truck. Received at call at 4:55 to ask where i was because they closed at 5. I said google shows you close at 5:30. Went on about how he has been at these hours for years. I let him know i'm literally on the freeway on my way over. NO understanding at all that WE HAVE TO MOVE THAT DAY. He simple said no, i can't wait for you. So unprofessional. Went to Uhaul in Lehi, great customer service there. Budget can be cheaper, but their customer service is horrendous!!!
Don't bother with an online reservation at this place...not reliable!
Booked online 4 days ahead, and received two confirmation emails including one the day before my reservation. When I walked in, I was told that they didn't have a truck for me. When I said that I booked online 4 days ago, the owner told me he tried to leave a message the night before. No voicemail received. Go to the Uhaul in American Fork by Jack and Jill Bowling...they keep their reservation commitments!
Absolutely ridiculous customer service (ZERO STARS). I reserved a truck weeks before my scheduled move. The owner of this so called business called me the day before I was suppose to pick up the truck to tell me he wasn't going to have one for me. When I insisted that there had to be something he could do for me like call another location or find one somewhere else in the area, he refused and hung up on me. I called the Budget Truck Rental Customer service and got the run around with three different people who couldn't help me either. IF YOU MAKE A RESERVATION, YOU EXPECT THE COMPANY TO HONOR IT or at the very least help you find an alternative. Save your time and go with a different company because there is no guarantee you'll get what you asked for with these guys. That's ultimately what I had to do.
These reviews reveal a pattern. I should have read these before attempting to use this rental service. Same old story as other reviewers. Said the truck would be available. Called to confirm it was there an hour before movers scheduled to arrive. What do you know? They have no truck for us. Also, the guy seems to have a problem with hanging up on people. We also experienced this.
Wish i could give ZERO stars.
Great experience. The "inventory manager" (reach through 1-800-Go-Budget) helped me get a 26' truck at the right time. Newer truck, cruise control. Max speed is about 73 mph. I drove to PA -- 2,204.4 miles, 8.84 mpg overall. Maybe 3 gals of DEF. As noted elsewhere: when filling the tank once the fuel level is in the neck of the tank you can get another 3-5 gallons in. Odd but true.
Budget Truck Rental is a US Moving Company based in American Fork, Utah. Budget Truck Rental is located at 576 S 500 E, American Fork, UT 84003, USA.
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