They really know how to maintain bikes. They did an excellent job on a bike on which I had 7,000 miles. Runs like new and that is the absolute truth. I also purchased two new bikes from them and they did an excellent job of setting the bikes up. Very nice people to deal with.
Brought my daughter's bike there recently. Did a great job. The bike hadn't been cleaned or serviced for years. Looked almost as good as new.
I am very happy with the service I receive from Trek Bikes in American Fork. I have purchased two bikes there and also had two mountain bikes refurbished. A few months ago I brought in a mountain bike for repair and they were super busy. However, they worked so hard to get it done in time for my son's bicycle activity at school the next day. Their service is top notch. I highly recommend Trek Bikes for new bicycle purchases and also for repairs on bikes that need a little TLC. They are so knowledgeable, fast, and easy to work with!
I needed brakes fixed for my son's bike by that evening since he had a church activity he didn't tell me about till morning of. I took bike in and they let me know they were pretty busy, but would do their best to fit it in. We got bike back with time to spare. We felt very taken care of and will go back for all bike needs.
Very rude and condescending. They acted put out when I asked them to help me buy something. I wanted to give them money! Came in 3 times on 2 separate days. Then my wife went back a 4th time. I wasn't going to post this, but when she told me she was treated poorly too, I told her my experience. We feel to warn others. This was not an isolated event. They need to hire a better manager to teach the employees how to act nice to other people.
Great experience. Great customer service and quality work. Additionally I was shopping for a new bike. Jeff guide, advise and direct me to the one that was the best fit for me, and actually talked me out of the more expensive bike for a less expensive one that would be a better fit. Honesty is big for me and TREK AF has it and everything else that one would want when shopping for a new bike!
Trek Bikes Of American Fork is a US Bicycle Store based in American Fork, Utah. Trek Bikes Of American Fork is located at 356 N 750 W, American Fork, UT 84003, USA.
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